Shipping & Delivery
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Returns & Exchanges
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Frequently Asked
How long does delivery take?
Delivery takes 10 to 15 business days, depending on your location. For delivery times by region and Express Shipping options, see "What is your shipping policy?" below.
Do you offer free shipping?
Yes. Standard shipping is free on every order, across our entire store and worldwide. If you'd like to receive your order sooner, Express Shipping is available at checkout.
Do you ship internationally?
Yes, we ship worldwide, and standard shipping is free to every destination.
Can I change my address after ordering?
Yes, as long as your order hasn't shipped yet. Contact us as soon as possible with your order number and the correct address, and we'll update it for you. Once your order has shipped, we're no longer able to change the delivery address.
What is your return policy?
We offer free exchanges. If something isn't right with your order, just contact us and tell us what happened. We'll send you a new piece, with no need to return the original one to us.
Can I cancel my order?
Yes. You can request a cancellation within 2 days of placing your order. Just contact us with your order number and we'll take care of it.
What is your shipping policy?
We ship worldwide, and delivery time depends on your location. Production and shipping take 3 business days.
Delivery to capitals and metropolitan areas takes 7 to 10 business days, while other regions take 10 to 15 business days. If you'd like your order sooner, you can choose Express Shipping (3 to 6 business days). Express Shipping starts at $24.90 and is calculated based on the delivery address provided at checkout.
Orders can be received by someone else at the address, such as a family member or another resident, as long as they sign for the delivery. Up to three delivery attempts will be made on the following business days.